Sign in to save Client Relationship Manager at HairClub.
Report this job
Direct message the job poster from HairClub
Shasta Leary (Coe)
TA Specialist @ HairClub - HIRING SALES CONSULTANTS! SCoe@hairclub.com | Employee Champion, Employee Branding Specialist & Small Biz Owner
Drive HairClub’s vision to be the trusted leader in total hair solutions for all, helping people discover their true confidence and achieve their goals. Live HairClub values of Caring, Collaboration, being Spirited and Innovative. The Client Relationship Manager is responsible for growing client base, meeting Recurring Sales revenue and drivers while delivering the Ultimate Client Experience (“UCE”).
MAJOR RESPONSIBLITIES:
Ultimate Client Experience: Actively manages memberships and ensures that clients receive all services and products to which they are entitled and that renewals are processed accurately and on time through daily review of benefits, room visits and proper follow through. Proactively engage with past, potential and current clients and maintain client service history, and collaborate with the team for member follow up to ensure service satisfaction. Maintains an in-depth client history on each client and uses the data to better meet each client’s expectations.
Sales Excellence Acts as the primary contact for existing clients and builds long-term relationships through room visits. Improves member retention, growth and recurring revenue through conversions, upselling and relationships. Promotes membership upgrades, add-on’s opportunities to increase memberships through renewal of benefits, performing past-member outreach and fee management activities. Communicates daily with styling team, Center Manager, Image Consultant and Center Administrator to evaluate client experiences, troubleshoot/problem solve issues and construct win-win solutions leading to the delivery of the UCE. Maintains documents, policies and procedures in accordance with company standards relating to but not limited to, contract compliance.
People Experience: Builds professional relationships and communicates effectively virtually and in person. Able to adjust communication style in the moment to create a collaborative and cohesive working environment. Actively participates in or facilitates meetings such as new member protocol and PM Meeting and other staff meetings as required. Motivates team to generate upgrades through one-on-one contact, in-center promotions, open houses and referrals. Partners with styling team to educate clients on memberships, add-on’s, conversions, hair technology and at home hair care.
Perform other reasonable duties as assigned
MANAGEMENT AND COLLABORATION:
Collaborate with Center Team to ensure client’s expectations are exceeded
Collaborate with Center Team to reach client growth and retention goals
Collaborate with Center Team to meet and or exceed Recurring Sales Revenue and drivers
QUALIFICATIONS:
At least one (1) year previous sales experience
University degree or equivalent working experience
Member Experience: Hyper-focused on exceptional member experience with a strong level of service commitment.
Action Oriented: Work independently and self-motivated. Able to seek opportunities vs. problems. Able to work under time constraints and pressure
Demonstrates Self-Awareness: Maintains a professional image and manages personal brand effectively
HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales
Industries
Retail
Referrals increase your chances of interviewing at HairClub by 2x
See who you know
Featured Benefits
Inferred from the description for this job
Medical insurance
Dental insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Tuition assistance
Disability insurance
Get notified about new Relationship Manager jobs in Bloomington, MN.
Sign in to create job alert
Similar jobs
Manager, Client Services
Manager, Client Services
Roku
New York, NY
Client Relationship Manager
Client Relationship Manager
Ambition
New York, NY
Client Relationship Manager
Client Relationship Manager
Ernest
San Diego Metropolitan Area
Client Relationship Manager
Client Relationship Manager
Ernest
Greater Phoenix Area
Client Relationship Manager
Client Relationship Manager
Ernest
Greater Eugene-Springfield Area
Client Relationship Manager
Client Relationship Manager
Vālenz® Health
Mechanicsburg, PA
Client Relationship Manager
Client Relationship Manager
Bleakley Financial Group
New Jersey, United States
Client Relationship Manager - D2C eCommerce
Client Relationship Manager - D2C eCommerce
Remotivate
United States
Client Relationship Manager
Client Relationship Manager
Cornerstone Servicing
United States
Client Relationship Manager - D2C eCommerce
Client Relationship Manager - D2C eCommerce
Remotivate
Pennsylvania, United States
Client Relationship Manager - Mid-Atlantic
Client Relationship Manager - Mid-Atlantic
Taconic Biosciences
United States
Client Relationship Manager - D2C eCommerce
Client Relationship Manager - D2C eCommerce
Remotivate
Ohio, United States
Client Relationship Manager (2024-3053)
Client Relationship Manager (2024-3053)
Prolink
Honolulu Metropolitan Area
Senior Client Relationship Manager
Senior Client Relationship Manager
Stewart Title
United States
Client Relationship Manager (B2B Sales)
Client Relationship Manager (B2B Sales)
Ernest
Los Angeles, CA
Client Relationship Manager - D2C eCommerce
Client Relationship Manager - D2C eCommerce
Remotivate
Illinois, United States
Client Relationship Manager
Client Relationship Manager
Ernest
Santa Barbara, CA
Client Relationship Manager - D2C eCommerce
Client Relationship Manager - D2C eCommerce
Remotivate
Georgia, United States
Client Relationship Manager
Client Relationship Manager
INNOWAVE MARKETING GROUP
Burlingame, CA
Client Relationship Manager
Client Relationship Manager
Ernest
Commerce, CA
Client Services Manager
Client Services Manager
Clarity Recruiting
New York City Metropolitan Area
Client Relationship Manager
Client Relationship Manager
ARK Solutions, Inc.
Atlanta Metropolitan Area
Client Relationship Manager
Client Relationship Manager
Augment Jobs
Los Angeles, CA
Client Success Relationship Manager
Client Success Relationship Manager
Elevated Resources, Inc.
California, United States
Client Relationship Manager
Client Relationship Manager
Ernest
Avondale, AZ
Manager, Client Services
Manager, Client Services
dentsu
Chicago, IL
Client Relationship Manager
Client Relationship Manager
Augment Jobs
Los Angeles, CA
People also viewed
Client Relationship Manager (B2B Sales)
Client Relationship Manager (B2B Sales)
Ernest
Phoenix, AZ
Client Relationship Manager
Client Relationship Manager
Transcend PM
Doylestown, PA
Manager, Client Services
Manager, Client Services
LogixHealth
Bedford, MA
Client Services Manager
Client Services Manager
SPS
New York City Metropolitan Area
Manager - Client Services
Manager - Client Services
HealthHelp
Houston, TX
Client Relationship Manager
Client Relationship Manager
Ernest
Twin Falls, ID
Account Support Manager
Account Support Manager
Testronic
Washington, United States
Senior Client Services Manager (open to LA or Dallas)
Senior Client Services Manager (open to LA or Dallas)
Teads
Los Angeles, CA
Client Relationship Manager - Entry Level
Client Relationship Manager - Entry Level
Generation Alpha TX
Greater Houston
Client Services Manager
Client Services Manager
SeaChange
Greater Minneapolis-St. Paul Area
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
Sample answer: I can adapt my communication style to different situations and people. I listen carefully to my clients and adjust my approach to meet their needs. I communicate clearly and professionally, using empathy to build positive interactions.
Start by honing interpersonal and communication skills, which are crucial in managing client relationships. Acquire knowledge in customer service, sales, or marketing through courses or certifications. Volunteering or taking on roles with customer interaction can provide practical experience.
These may include questions about your previous work experience, your strengths and weaknesses, how you handle difficult clients, and why you want to work for the company. Prepare answers to these questions in advance and practice delivering them in a clear and concise manner.
Client relations managers establish, develop, and nurture lasting relationships with customers. They also create sales strategies to generate revenue. Client relations managers act as the primary point of contact for customer concerns. They often work with various internal teams to ensure client satisfaction.
Is a Client Relations Manager a Good Career Path? Being a Client Relations Manager is a promising career path for those who excel in relationship-building and strategic business development. The role is critical in almost every industry, as client retention and satisfaction are key drivers of business success.
The best response to the question "Why Relationship Management?" is option (d) which is "That relationships are the result of how you treat others and micro-manage their workloads".
Relationship management is a process in which companies foster positive relationships with their customers or business partners. To do this, relationship managers collect and analyze customer data to find trends and issues that could be useful for improving client communications.
Customer relationship management (CRM) is a system for managing all of your company's interactions with current and potential customers. The goal is simple: improve relationships to grow your business. CRM technology helps companies stay connected to customers, streamline processes, and improve profitability.
It's a very coveted and challenging job that can boost your expertise in financial services. Relationship managers are a unique breed of finance professionals. They are proficient in economic knowledge, especially the banks' products and services. They also have a deep understanding of the mindset of the customer.
Introduction: My name is Greg O'Connell, I am a delightful, colorful, talented, kind, lively, modern, tender person who loves writing and wants to share my knowledge and understanding with you.
We notice you're using an ad blocker
Without advertising income, we can't keep making this site awesome for you.